Network Infrastructure

To increase productivity and responsiveness, IT professionals frequently need to access servers, workstations and mobile devices securely, quickly and without impacting the productivity of users. The MissionControl Web-based, integrated IT Management Platform delivers a complete, fast and secure remote access and remote control solution for you and your users even behind firewalls and NAT. We call this technology Live Connect.

But it’s much more than remote control! Now you don’t need to take control to be in control! With MissionControl’s fully integrated, homegrown Remote Access technology, using only a Web browser, IT professionals can quickly, securely and non-intrusively access and manage computers from anywhere. With MissionControl, you have the tools, flexibility and information you need to resolve issues without hindering the productivity of the users.

Live Connect can help you resolve issues without taking remote control and interrupting the user from doing their job. Begin leveraging technology to do more things remotely and quickly resolve issues no matter where you are.

Not sure if the remote system is being used? Live Connect provides a thumbnail view of the desktop so you always know what is going on. Need to transfer a file to a remote computer? Browse the remote system effortlessly and transfer files just like a networked drive. Resolve registry issues in minutes, easily, remotely and without interruption using the remote registry access built into IT Toolkit.

Secure Chat lets you communicate directly to the remote machine as you work, with no additional applications or plug-ins to install.

With Command Line Access, invisibly run an executable, troubleshoot an issue or launch a script as if you were in front of the machine…without disturbing the user.

MissionControl’s Live Connect also provides direct access to the agent’s Task Manager so you can control running process and see resource usage. Through the Event Viewer, Live Connect fully exposes the target machine’s application, system and security event logs.

MissionControl’s Live Connect provides a robust and powerful single machine interface to give you full control over your endpoints with minimal end user interruption.

Framework

Live Connect is an integral part of the MissionControl IT Automation Framework. The core sets of functions performed by the MissionControl framework are: deployment, configuration, execution, update, logging, reporting, monitoring and remediation. These functions are part of the core tasks an IT professional performs on a daily basis.

The agent-based architecture of MissionControl adds greater value than domain-bound technology. Domain-based and so-called agent-less technologies are useful in a single network where all resources are directly visible on the corporate LAN/WAN. MissionControl’s technology is lightweight and forms its own completely secure TCP connection with the server, without the need for address management, implementation of port mapping schemes at each site or the establishment of cumbersome VPNs to all the sites.

Automation

IT automation is the key for transitioning from a reactive environment to a proactive, results based IT service delivery model. MissionControl provides unparalleled automation of periodic IT tasks required to manage and maintain systems and devices.

With the automation capabilities of MissionControl’s IT Framework, so much more than just user initiated maintenance is possible. Imagine putting the diagnostic powers in the hands of users through simple scripts. When they have an issue, rather than just log the issue and wait for a response, you, the IT professional can build scripts and make them available to the end user through Live Connect. These scripts can gather information, and run checks right at the moment of the issue being reported, automatically! Then as you and your support team work through tickets, you will better data or even see that the issue has been resolved with minimal effort. This is the power of automation.

Starting with a customizable home screen, Live Connect allows for welcome messages, knowledge base links, and agent procedures to be published for MissionControl users or even the end user. This home screen is framed by a header with system information including:

• Current User
• Domain
• Operating System
• Version
• RAM (total and a percent-usage graph)
• CPU (speed and a percent-usage graph)
• Live Desktop Thumbnail

With a goal of minimal user interruption Live Connect gives you the tools to do anything and everything you can imagine with an agent, directly. These options include:

• Complete Agent Data including procedure history
• Audit Information
• A robust drag-and-drop File Manager for transferring files to and from the agent
• Command Prompt
• Remote Registry Editor like regedt32.exe
• Task Manager to see running processes and resource consumption
• Full-Featured Event Viewer
• Ticketing interface to update active issues directly
• Chat for IM like conversations with the agent user
• Desktop Access for full interactive remote control of the agent
• Discovery is a tool to sweep the local network(s) of the agent and discover all network nodes
• Video Chat allows for fully interactive face-to-face video chatting with the agent user if their machine has a camera.