CentralSupport SystemsSM provides you with the quickest access to priority support information at the time that it’s needed most. Unlike other solutions available today, which inundate the user with non-essential features, CSS focuses on key aspects that support frontline personnel by building knowledge and presenting it at precisely the right time.
Key features of CSS include:
Request tracking is the core of the system where client requests are recorded and addressed.
Integrated activity tracking provides automated and supplemental tracking for service requests.
Contact selection and management are automatic and quick. By selecting from the auto presentation of contacts, you are building Client History.
The automatic presentation of client histories helps your support team identify potential problem areas.
POI is a two-tiered problem selection system that allows the identification of the client’s request.
Integrated change control that simplifies the process by eliminating extraneous steps and enhancing critical support information.
Built-in free text articles tied to POI definitions allow for knowledge transfer and documentation of standard operating procedures.
Every free text area in Services Requests and Knowledge Articles supports rich text editing with graphical image support.
Every aspect of Service Requests and Knowledge Articles is indexed to provide immediate access to the knowledge built from usage.
CSS Help Desk multi-threading makes full use of modern, multi-core processors and modern application design.
Service Requests, Knowledge Articles and reports are all available for export to PDF.
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